Shipping Policy

We’re a small team, and we work hard to get your OC Beauty orders packed and on their way as quickly as possible. Here’s everything you need to know about processing, shipping, pickup, and delivery.

Order Processing

Orders are typically processed within 3–5 business days.

During sales, promotions, holidays, or other especially busy periods, processing may take up to 7 business days or longer.

Once your order has shipped, you’ll receive a shipping confirmation with tracking information when available.

Shipping rates are calculated at checkout using live carrier rates based on your order size, weight, and destination.

Shipping to the United States

At this time, we have temporarily paused shipping to the United States due to ongoing customs and tariff issues.

We’ve made this decision to help protect our customers from unexpected fees, delays, and complications that are outside of our control. We’ll update our customers if this changes.

Shipping Outside Canada

Orders shipped outside of Canada may be subject to customs duties, import fees, taxes, or tariffs.

These charges are determined by the destination country, customs authorities, and/or shipping carrier. They are not charged or controlled by OC Beauty and are the responsibility of the customer.

We cannot estimate these fees, as they vary depending on the destination, order value, and local regulations.

OC Beauty is also not responsible for delays caused by customs processing, border clearance, or other circumstances outside our control.

Returned or Undeliverable Packages

Please make sure your shipping address is correct before placing your order.

If a package is returned to us because of an incorrect or incomplete address, or because it was not collected within the carrier's required pickup period, you will be responsible for the cost of reshipping the order.

Alternatively, we may issue store credit for the value of the products, less the original shipping cost.

If your package is returned to us, please contact us at hello@oc-beauty.ca so we can help determine the next steps.

Lost, Missing or Stolen Packages

Once a package has been marked as delivered by the carrier, OC Beauty is not responsible for packages that are lost, missing, or stolen.

If your tracking information says your package was delivered but you cannot locate it, we recommend checking around your delivery area and contacting the carrier directly to report the issue or start a claim.

If your package appears to be lost while in transit, please contact us and we'll do our best to help.

Preorders

Preorder products will have an estimated shipping timeframe listed on their product page.

Preorder timelines are separate from our standard 3–5 business day processing time and may change due to production or other unforeseen circumstances.

If you purchase preorder and in-stock items together, your order may ship once the preorder item is ready.

Subscription Boxes

Our subscription boxes are scheduled to ship quarterly:

• February 15
• May 15
• August 15
• November 15

We do our best to stick to these dates, but occasional delays may happen due to production, holidays, or other unforeseen circumstances.

If there is a significant change to the shipping schedule, subscribers will be notified by email.

Local Delivery, Sault Ste. Marie

Local delivery is available within Sault Ste. Marie for $5.

Deliveries are typically made on Tuesdays and Thursdays. Next-business-day delivery may be available depending on your location and when your order is placed.

Our standard delivery area is approximately from Boundary Road to Allen’s Side Road. Addresses outside our regular delivery area may be subject to an additional delivery fee.

Delivery dates are not guaranteed and may be affected by weather, holidays, staffing, or other unforeseen circumstances.

Local Pickup, Sault Ste. Marie

Local pickup is available at our Sault Ste. Marie location at no charge.

You'll receive an email when your order is ready for pickup, typically by the next business day.

Please collect your order within one month of receiving your pickup notification.

Orders that remain unclaimed for three months without contact from the customer may be considered forfeited, returned to stock, and no longer eligible for a refund or store credit.

If you need extra time to pick up your order, just let us know. We're happy to work with you whenever possible.

Questions?

We're happy to help!

If you have questions about shipping, delivery, pickup, ingredients, allergens, or your order, contact us at:

hello@oc-beauty.ca

We're a small team, but we're always happy to help when we can.