FAQs

Orders

What if the item I want is out of stock?

During sales, products sell out fast! But don't despair. If the item you're looking for is out of stock, keep checking back. We're always updating and restocking our site with your faves!

I have a tracking number, but my order shows no movement. When will I get it?

Don't be worried if your tracking number says that it has no information yet: it can take at least 48 hours to activate on the carrier's end. Due to a high volume of orders, shipping carriers may take even longer to activate the tracking information and unfortunately, we have no control over this part of the process.

When it is activated, just click the number to track your package’s progress.

Once your order is shipped, you may experience delivery delays. We apologize for the inconvenience and we thank you for your patience and support. If you want more specific information once your order has left our door, please contact the carrier directly.

How do I change or cancel my order?

We do not normally accept order cancellations or changes once an order has been processed.

Can I change my address after my order has been placed?

Reach out to our Customer Care team immediately by calling (705) 910-0338. We'll make every effort to change the address information as long as your order has not yet been processed or shipped.

Can I change my payment method after the order is placed?

Unfortunately no. Once you have checked out, we're not able to change the payment method on the order.

Can I change my email address after the order has been placed?

Unfortunately no. Once you have checked out, we can't change the email address attached to the order, but please contact our Customer Care team at (705) 910-0338 and they'll be happy to provide you with your order information.

Buy Online, Pick Up In Store

How does Buy Online, Pick Up In-store work?

With four simple steps.

- Select the "pick up in-store" option.

- Add Product.

- Wait for your email confirmation with pickup instructions.

- Your order is usually able to collect within 24 hours.

Why would I use this pick up service? What are the benefits?

Need your fave OC products ASAP? We get it. When you buy online and pick it up in-store, your order can be ready as early as two hours after you place it! It's faster than shipping to your home, plus, it doesn't cost a cent!

Are there any fees for a pick-up order?

No! There are no fees for a pickup order.

The product I want to pick up isn’t available. What do I do?

We are always making fresh new batches, so if you can't find what you're looking for, check back again soon!

Which products are eligible for pickup?

All products available in-store are eligible for pickup.

How do I change or cancel a pickup order?

Please reach out to us to request changes or cancel your pickup order. Phone us at: (705) 910-0338

Can someone else pick up my order?

Yes...if you tell us they're coming. We can explain! When you place your order, we ask that you give us the details of the person who will be coming to get it. They’ll need to provide a photo ID when they arrive to ensure the name on the card matches the name on the order.

Buy Online, Local Delivery

How does Buy Online, Local Delivery work?

With five simple steps.

- Select the "Local Delivery" option.
- Add Product.
- Wait for your email confirmation.
- Your order will be delivered the same day if placed before 10 AM or the next business day if placed after 10 AM
- Enjoy your OC goodies from the comfort of your home!

* Note we do not offer local delivery on weekends and during holidays *

Are there any fees for a Local Delivery order?

Yes... and no. If your order is over $20 Local Delivery is free! If it is under there is a $5 delivery charge, so go ahead and treat yourself! Yor deserve it!

Why would I use this pick up service? What are the benefits?

Need your fave OC products ASAP? We get it. When you buy online and choose local delivery, your order can be ready the same day you place it!

Can I get my order delivered to another address?

Yes! Just make sure the shipping address is correct and we'll do the rest.

Products

Does OC Beauty offer product samples?

We frequently include product samples when we ship purchased items. Unfortunately, we are unable to ship samples separately due to the volume of requests that we receive.

Are your products vegan?

All our products are 100 percent vegetarian and 95 percent of them are completely vegan.

Are your products gluten-free?

Many of our products do not contain gluten, however, we do make and store all of our products within the same facilities. As a warning for those with extreme allergies, we take great care to prevent cross-contamination, but there's always a risk that they've come into contact with gluten-containing ingredients. Transparency is important to us, and you can find a list of the ingredients for every product on its packaging (if applicable), gift insert, in-store sign, and our website product pages. Check the individual product's ingredients list before use.

Are your products nut-free?

Many of our products do not contain nuts, however we do make and store all of our products within the same facilities. As a warning for those with extreme allergies, we take great care to prevent cross-contamination, but there's always a risk that they've come into contact with nut-containing products. Transparency is important to us, and you can find a list of the ingredients for every product on its packaging (if applicable), gift insert, in-store sign, and our website product pages. Check the individual product's ingredients list before use.

Are your products fragrance-free?

Scent is such an important part of our identity, something that makes us who we are. Most of our products contain essential oils. We do offer our Naked line that is unscented but these products may have some scent due to the fact that the ingredients themselves have a scent. In order to remove that scent and be truly "fragrance-free", we would have to introduce more synthetics, which isn't the direction that our company wishes to take at this time.

How should I store my packaging-free products?

We recommend keeping your naked products in a dry, cool environment away from sunlight and excess heat. You can use an airtight container, a glass jar, or one of our tins. If you use the product in the shower or bath, make sure that you let it drain and dry out before storing it.

How do I know if my product is fresh? What is the expiration date?

All of our products have an expiry date. Our soaps and naked products are good for up to 14 months after the date they are made, and we always try to get them to you as fresh as possible. Most of our other products have a 24-month shelf life.

Why is my container only filled halfway?

To minimize the need to purchase many different sizes of containers for each of our products, we store just a few sizes and fill the containers based on weight instead of volume.

Why are your products wrapped in plastic?

The cellophane bags we use to wrap our naked items for online orders and in the gifts are made from vegetable-based cellulose that's 100% compostable when processed at an industrial facility. These bags allow naked products to arrive in the same beautiful condition as when they were made.