General
How can I contact OC Beauty?
You can reach our team here. Please include your order number if your question is about an existing order.
Where can I shop OC Beauty products?
You can shop with us online, visit our storefront in Sault Ste. Marie, or find OC Beauty products through one of our wholesale partners.
Where is OC Beauty located?
You'll find us at:
298 Wellington St W
Sault Ste. Marie, ON P6A 1H7
Come say hi!
Do you offer gift cards?
Yes! We offer OC Beauty gift cards that are perfect for the person who is impossible to shop for.
Orders
How long does it take to process my order?
Orders are typically processed within 3–5 business days. During sales, promotions, and the holiday season, processing times may be longer.
We're a small team, and while we work as quickly as we can, sometimes the order volume gets a little wild!
How do I know if my order went through?
You'll receive an order confirmation email with your order number. Once your order ships, you'll receive a second email with your shipping information and tracking details, when available.
I didn't receive my order confirmation. What should I do?
First, check your junk or spam folder. If you still can't find it, email us at hello@oc-beauty.ca and we'll help you track it down.
Can I change or cancel my order?
If your order hasn't entered processing yet, contact us as soon as possible and we'll do our best to help. Once an order has been processed or shipped, changes or cancellations may not be possible.
I entered the wrong shipping address. What should I do?
Contact us as soon as possible. If your order hasn't shipped, we may be able to update it. Once it's been shipped, you'll need to work directly with the courier.
Shipping + Pickup
How long does shipping take?
Shipping times vary depending on your location and the shipping service selected at checkout. Your tracking information will provide the most up-to-date delivery estimate once your order has shipped.
Can I track my order?
Absolutely! Once your order ships, you'll receive tracking information by email, when tracking is available.
My package says delivered, but I can't find it. What should I do?
Check around your delivery location, with household members or neighbours, and with the courier's tracking information first. If you still can't locate it, contact us and we'll help you figure out what to do next.
Can I pick up my online order?
Yes! If local pickup is available at checkout, select Local Pickup when placing your order.
Do you offer local delivery?
Yes! We offer local delivery in Sault Ste. Marie. Delivery options and fees will be shown at checkout.
Products
Where are OC Beauty products made?
Our products are proudly made in our lab located right here in Sault Ste Marie, Ontario, Canada, in small batches by our team.
Are your products vegan?
We're 98% vegan and 100% vegetarian. Some of our products contain beeswax, so please check the individual product ingredients if you're looking for a vegan option.
Do you use tallow?
Nope! We don't use tallow in our products.
Are your products cruelty-free?
We never test on animals, just our staff... they love it, though. (We hope)
Where can I find your ingredients?
You'll find the full ingredient list on each product page. If you have a specific ingredient or allergen concern, please contact us before purchasing.
Do your products have an expiry date?
Product shelf life varies depending on the product. For the best experience, follow the storage instructions on your product and use it as directed.
General rule of thumb for our products is about two years!
What if I have sensitive skin?
Everyone's skin is different! We recommend checking the full ingredient list before using a product. If you're unsure about an ingredient, reach out to us and we'll be happy to help.
How should I store my products?
Most products are happiest somewhere cool, dry, and out of direct sunlight. Some products have specific storage recommendations, so check the packaging or product page.
Returns + Product Issues
Can I return a product if I change my mind?
Because our products are personal-care and cosmetic products, we generally don't accept returns or exchanges simply because you've changed your mind.
If there's a genuine issue with your product or order, please contact us. We want to know about it and will do our best to make things right.
My product arrived damaged. What should I do?
We're sorry! Please email hello@oc-beauty.ca within 7 days of delivery with your order number, a description of the issue, and clear photos of the product and packaging.
I received the wrong product. What should I do?
Oops! That one's on us. Email hello@oc-beauty.ca with your order number and photos of what you received, and we'll help get things sorted.
I had a reaction to a product. What should I do?
Stop using the product and fill out the form here. Please include your order number, the product you used, details about what happened, and photos where appropriate.
We'll review the situation and work with you on the best next steps.
Can I exchange a product?
We don't generally offer exchanges for change-of-mind purchases. If there is a product quality issue, damage, or another legitimate concern, please contact us and we'll review it with you.
Promotions + Rewards
Can I use more than one promo code?
Only one promotional code can be used per order, unless otherwise stated in the promotion.
Why doesn't my local retailer have the same sale as OC Beauty?
Our wholesale partners set their own pricing and promotions, so their offers may be different from those available directly through OC Beauty.
Do you have a rewards program?
Yes! You can earn rewards points when you shop with us. Check out our Rewards page to see how it works.
Wholesale + Business
Do you offer wholesale?
Absolutely! We work with boutiques, salons, spas, studios, gift shops, and other businesses across Canada.
Visit our Wholesale page to learn more and apply.
Still have a question?
Didn't find what you were looking for?
We're happy to help!
Email us at hello@oc-beauty.ca and our team will get back to you as soon as we can. Please include your order number if you're contacting us about an existing order.