OC Beauty Terms & Conditions

Welcome to OC Beauty! We’re a small, handmade beauty company, and we put a lot of care into every order that leaves our store. Please take a moment to review our policies before placing your order.

By placing an order with OC Beauty, you agree to the following terms.

Order Processing

Orders are typically processed within 3–5 business days. During busy periods, promotions, and the holiday season, processing may take longer, sometimes up to 7–10 business days.

We appreciate your patience while our small team gets your order ready!

Shipping

Please double-check your shipping address before completing your order.

• Address changes must be requested before your order ships.

• Once an order has shipped, any address changes must be arranged directly with the courier and may result in additional fees.

• If a package is returned to us because of an incorrect or incomplete address, or because it was not collected from the courier or post office, additional shipping charges will apply to reship the order.

• OC Beauty is not responsible for packages that are lost, stolen, or left unclaimed after delivery.

• If you choose to have a package reshipped, the applicable shipping fee must be paid before the order is sent.

Local Pickup

Local pickup orders must be collected within one month of being marked ready for pickup.

If an order has not been collected within three months, and we have not heard from you, the order may be considered forfeited, and no refund or store credit will be issued.

If you need more time to pick up your order, just reach out to us. We’re happy to work with you whenever possible.

Product Information

We do our best to keep our website, product descriptions, ingredients, pricing, and availability accurate and up to date. Product information may change from time to time without notice.

If you have questions about ingredients, allergens, fragrance, or whether a product is right for you, please contact us before purchasing at hello@oc-beauty.ca. We’re happy to help!

Order Cancellations

If you need to cancel an order, please contact us as soon as possible. Once an order has entered processing or shipped, cancellation may no longer be possible.

Approved cancellations are subject to a $5 cancellation fee.

OC Beauty reserves the right to refuse or cancel orders in cases involving harassment, bullying, threats, or abusive behaviour toward our team, whether online, by email, or in person.

Orders cancelled for this reason will be refunded less the applicable cancellation fee.

Returns, Refunds & Product Issues

We want you to love your OC Beauty products. Because our products are personal-care and cosmetic items, we do not generally accept returns or exchanges simply because you changed your mind, ordered the wrong product, or no longer want an item.

However, if there is a genuine issue with your order or product, please reach out. We absolutely want to know about it and will do our best to make things right.

Damaged, Defective or Incorrect Products

If your order arrives damaged, defective, incorrect, or there is an issue with the quality of a product, please contact us within 7 days of delivery at hello@oc-beauty.ca.

Please include:

• Your order number

• A description of the issue

• Clear photos of the product

• Clear photos of the packaging, if applicable

We review product concerns case by case. Depending on the situation, we may offer a replacement, exchange, store credit, or another appropriate resolution.

Product Reactions

If you experience a reaction or unexpected issue while using one of our products, please stop using the product and fill out this form.

We may ask for information such as:

• Your order number

• The product name

• When and how the product was used

• Photos or other evidence of the reaction, where appropriate

• Any relevant product or packaging information

Providing this information helps us investigate the concern properly and determine the best resolution.

Change-of-Mind Returns

Because of the nature of our products and our hygiene standards, we do not generally accept returns of products simply because you changed your mind.

If you have a unique situation, please contact us before sending anything back. Do not mail a return without receiving approval from OC Beauty first.

Shipping costs are non-refundable.

Final Sale & Hygiene

For health, safety, and hygiene reasons, products that are applied directly to the body, face, hair, lips, or eyes may be considered final sale and are not eligible for return or exchange unless there is a confirmed product quality issue.

This may include:

• Skincare and facial products

• Body lotions, creams, butters and serums

• Makeup and lip products

• Deodorants and roll-ons

• Shaving products and tools

• Hairbrushes, combs and scalp tools

• Other personal-care products that have been opened or used

We know this may feel a little strict, but it helps us keep products safe and hygienic for everyone.

Damaged Packages

Please inspect your package when it arrives.

If there is visible damage to the outside of the package, take photos before opening it whenever possible. If required by the courier, note the damage on the delivery documentation.

Please keep the original packaging until your concern has been resolved, as we may need photos or the packaging to investigate a shipping claim.

Third-Party Purchases

This policy applies only to products purchased directly from OC Beauty, including our website and OC Beauty Store Front.

If you purchased an OC Beauty product from another retailer, business, or third-party seller, please get in touch with the original seller regarding their return or refund policy.

Questions? We're Here to Help!

Something went wrong with your order? Please don't hesitate to reach out.

hello@oc-beauty.ca

We’re a small team, but we genuinely care about our customers and our products. If there’s a legitimate issue, tell us what happened and give us the details so we can help.